Atlassian Support Agreement: Everything You Need to Know
As the world becomes more and more digitized, businesses are increasingly relying on software solutions to manage their operations. Atlassian is one such company that provides a range of software tools to help teams organize and collaborate better. However, with software comes the need for support.
That`s where Atlassian`s Support Agreement comes in. In this article, we`ll break down what the agreement is, what it includes, and what you need to know about it.
What is Atlassian`s Support Agreement?
Atlassian`s Support Agreement is a contract between Atlassian and its customers that ensures access to support resources and assistance in case of any issues with their software tools. The agreement covers a wide range of Atlassian`s products, including Jira Software, Confluence, and Bitbucket.
The support agreement provides customers with access to critical updates, bug fixes, and technical support. It is designed to give customers peace of mind, knowing that they have reliable support to help them overcome any issues or challenges they may face while using Atlassian`s software.
What does Atlassian`s Support Agreement include?
There are two types of support agreement that Atlassian offers – Standard and Premium. Here`s what each of them includes:
Standard Support:
This agreement includes:
– Unlimited access to Atlassian`s online community and knowledge base
– Access to Atlassian`s support portal, where customers can create and track support tickets
– 24/7 access to Atlassian`s critical support resources, such as chat and phone support
– Access to bug fixes and critical updates
– Support for installation and upgrade issues.
Premium Support:
This agreement includes everything in the Standard Support agreement, plus:
– Dedicated technical account manager (TAM)
– Faster response times for support tickets
– Priority access to bug fixes and critical updates.
What are the benefits of Atlassian`s Support Agreement?
There are several benefits of having an Atlassian Support Agreement. Here are a few:
– Peace of mind: With Atlassian`s support agreement, you can rest assured that you have access to the support you need when you need it.
– Faster issue resolution: With a support agreement, you get access to Atlassian`s support resources, allowing you to get help quickly and reduce downtime.
– Increased productivity: With support from Atlassian`s technical experts, you can get the most out of their software tools, increasing productivity and efficiency.
– Access to the latest updates and bug fixes: With Atlassian`s support agreement, you`ll be the first to receive critical updates and bug fixes, ensuring your software is always up to date and working as intended.
In conclusion, having an Atlassian Support Agreement can be a valuable investment for businesses that rely heavily on Atlassian`s software tools. The agreement provides access to critical support resources, faster issue resolution, and other benefits that can increase productivity and efficiency. If you`re considering using Atlassian`s software tools, it`s worth looking into the support agreement options to ensure you have the support you need to succeed.